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Technician came to my house on a Friday evening to answer a service call. My 5 month old furnace was making a scary noise, and I wanted to make sure something wasn't terribly wrong! Turns out it was a simple fix (that should've actually been done at installation!). The technician was so nice and so understanding... if i can request a specific technician in the future, it'd have to be him! PS I absolutely love all these new features you've applied in the months since my installation - the emails, the texts, the picture of who is coming to my house! Love it!
John was very good - polite, friendly and competent. He was especially good at explaining how my heating and cooling system worked and what might be wrong with it.
John Rincon Is The BEST repair Guy EVER !!! We Will Request Him EVERY TIME! We Are Very Happy With His Performance and Professionalism. If You Want A Person Who is the BEST request John Rincon. Thanks Again Integrity, We Are A Customer For Life....
Adolfo came over for both an AC and furnace check-up, displaying probably the best overall service I have witnessed after watching this kind of thing done for decades as a homeowner. He was energetic, courteous, followed sound protocol and communicated appropriately. He explained the broad strokes of what he was doing in understandable terms and willingly answered more specific questions. No short-cuts were taken and care was demonstrated with all the sensitive components. He utilized all the technology and devices at his disposal to provide an inspection to instill confidence in future safe and proper operation of the units.
Bought a heating and AC from integrity last October. Never tried the AC until yesterday and it wasn’t working. John from Integrity cams early this morning and fixed a loose wire in thermostat . He also showed us how to use the thermostat for ideal benefit.
When I couldn’t make contact with Integrity yesterday, I grew alarmed after reading reviews. I think Integrity has resolved those issues. We are pleased with there timely, courteous and professional response. I also need to add that the salesman and the techs installing the unit in October were outstanding.
Dennis was great.
John did a great job and took the time to explain the issues we had, what caused them, and how he fixed them.
My wife and I love John's professionalism in getting the service done efficiently and timely, yet he's so personable and we believe he genuinely cares about us as customers and now friends. We don't want anyone else but John to service our unit. John is definitely an asset to your company.
This is the first time a repairman has ever been early to an appointment!
Great service Dennis was very helpful and knowledgeable. Would recommend Dennis